How can we help?

Anyone can create a free account with no card. The free plan includes a rotating set of lessons, toolkits and prompts that refreshes monthly. Upgrade to Pro ($19/mo or $199/yr) whenever you want everything, and cancel in one click from Account & billing — no phone calls, no forms.

Go to Dashboard → Account & billing → "Cancel membership." You'll keep full access until the end of your paid period, and nothing you've built — progress, certificates, saved prompts — is ever deleted. If price is the issue, check the offer shown during cancellation before you decide.

30-day money-back guarantee on your first payment: if the platform isn't right for you, email us within 30 days for a full refund, no interrogation. Renewals aren't automatically refundable, but write to us — we're humans and we read everything.

Nothing dramatic. We retry automatically over the next few days and email you a direct link to fix the card (usually it just expired). Your access stays on during the retry window. If every retry fails, the membership pauses until you update the card from Account & billing.

Free is $0 and needs no card. Pro monthly is $19/mo. Pro annual is $199/yr and unlocks every weekly-release course immediately instead of week by week. The Founding Annual ($149/yr, while spots last) locks that price for life.

Team is $79/mo for 3 seats. After checkout, reply to your receipt with your teammates' emails and we activate them within one business day while self-serve seat management is being finished.

Prices are shown pre-tax; where required, tax is calculated at checkout based on your billing address and shown before you pay.

Credits power in-product AI runs — AI Tutor conversations, narration, and longer generations. Your Pro membership includes a monthly allowance, and you can top up with a credit pack anytime from Account & billing. Nothing needs to be bought from an external AI provider.

Use "Forgot password" on the sign-in page and we'll email you a reset link. Logged in already? You can change it from Profile. If the email doesn't arrive within a few minutes, check spam and make sure you're using the address you signed up with.

Your display name and profile details live in Dashboard → Profile (avatar menu). For a sign-in email change, contact us from the email currently on the account and we'll switch it safely.

Yes. Email us from your account address with "delete my account" and we'll permanently remove your account and personal data within 30 days, and confirm when it's done.

Weekly-release courses (like the Bootcamp replays) unlock one week at a time from the day you start: week 1 immediately, each next week 7 days later. It's pacing that actually gets people to finish. Annual and founding members — and Sprint/Bootcamp program buyers — get every week immediately.

Finish every lesson in a course that carries a credential and the certificate is issued automatically — you'll find it in My Learning, ready to share on LinkedIn.

Free accounts get 6 starter courses, ~30 prompts, 14 starter toolkits, and most of the blog. Membership unlocks all 22 courses, all 90 prompts with guided workflows, all 48 toolkits with step-by-step SOPs, and the Bootcamp replay library. Pro also includes the curriculum-aware AI Tutor on every lesson, toolkit and prompt.

Progress saves automatically as you complete lessons; a lesson counts when you hit "Mark complete." If something looks off, do a hard refresh first (Cmd/Ctrl+Shift+R). Still wrong? Email us with the course name and we'll fix your record by hand.

Yes — open the course page, click the ⋮ menu next to the resume button, and choose "Restart course." You can also unregister completely, which clears the course from My Learning.

Share your personal link (Dashboard → Affiliate) and earn 30% of every payment your referrals make — first month and every renewal. Friends who join through your link start free with no card. Commissions clear 30 days after each payment; request a payout any time past $50.

Once your eligible balance passes $50, hit "Request payout" on the Affiliate page. We pay via PayPal, Wise, or bank transfer, typically within a week. Every commission and its clearing date is listed on your dashboard.

Referral rewards trigger on your friend's first paid invoice (not on free signup). When it lands you get 30 days free as account credit plus your recurring commission, and a notification confirming both.

First: refresh the page. Then check whether an ad-blocker or VPN is interfering (our player uses mediadelivery.net — allow it). Corporate networks sometimes block video CDNs. If a specific lesson still fails, email us the lesson name and browser and we'll investigate same-day.

AI quotas reset monthly so one account can't consume the shared pool. If you've hit the ceiling, top up with a credit pack from Account & billing or wait for the reset. Heavy professional use case? Email us — we have higher-tier arrangements.

Any modern browser — Chrome, Safari, Firefox, Edge — on desktop, tablet, or phone. The whole platform is responsive; lessons and the community work great on mobile. No app installation needed.

No. Your data is used to run your account and improve the product, full stop. We never sell personal data. See the Privacy page for the complete policy, and you can request export or deletion any time.